laki5 Privacy Policy — Your Information Is Safe With Us

laki5 ("we", "our") is a trusted online gaming platform in Bangladesh. This privacy policy ("Policy") applies to the laki5.cam website and all services included within it ("Platform"). By using this Platform, you consent to the terms described in this Policy.

Our goal is to protect the privacy of your personal information and to handle it with the highest level of security. We keep your information secure through SSL encryption and other modern technologies. This policy applies equally to all users residing in Bangladesh.

If you have any questions about this privacy policy, please contact us: [email protected]

When you use the laki5 platform, we may collect the following types of information:

2.1 Information Provided at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be at least 21 years old)
• Email address
• Mobile number
• Preferred payment method details (bKash, Nagad, Rocket, or bank account details)

2.2 Information Collected Automatically During Use of the Service

• IP address and device identification information
• Browser type and operating system
• Pages visited on the platform and session duration
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Identity Verification Information (KYC)

To ensure safe and responsible gaming and to prevent financial fraud, we may sometimes collect government-issued identity documents (a copy of a national ID card or passport) for identity verification. This information is used solely for the verification process and is stored with strict security.

laki5 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Customer Support: To respond to your complaints, questions, and support requests.
• Security and Fraud Prevention: To detect and prevent unauthorized access and financial fraud.
• Service Improvement: As analytical data to improve our gaming experience and the quality of the platform.
• Communications: To send important updates, policy changes, and account-related notifications.
• Responsible Gaming: To identify unusual gaming patterns and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.

We never sell your personal information to third parties or commercially transfer it for marketing purposes.

laki5 may share only the necessary information with third parties in the following limited circumstances:

4.1 Payment Service Providers

The minimum necessary information is shared with the relevant payment gateway providers for processing bKash, Nagad, Rocket, and bank transfer transactions. These providers are governed by their own privacy policies.

4.2 Technology and Service Partners

Providers of cybersecurity, server hosting, game content, and analytics services may be granted limited access to information under contractually binding data protection terms.

4.3 Legal Requirements

In response to legal directives, court orders, or legitimate requests from government authorities, we may disclose information in accordance with applicable law.

4.4 Business Transfers

In the event of a change of business ownership or a merger, user information may be transferred to the relevant party. We will notify you in advance in such cases.

The laki5 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For monitoring and improving the use of the platform.

You can decline analytical and functional cookies through your browser settings. However, disabling essential cookies may prevent some platform services from working properly.

We apply industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data exchanged between you and our servers is encrypted using the SSL/TLS protocol.
• Secure Payment Infrastructure: Payment information is always processed through encrypted channels.
• Access Controls: Only authorized personnel may access personal information on a need-to-know basis.
• Security Monitoring: Around-the-clock system monitoring is conducted to detect potential threats.
• Data Backups: Regular secure backups are maintained to protect against data loss.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort, but we cannot guarantee absolute security.

laki5 retains your personal information only for as long as necessary to fulfill the relevant purposes.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information is retained until the applicable legal time limit.
• Transaction Records: Financial transaction records are retained in accordance with statutory audit requirements.
• KYC Documents: Identity verification documents are retained to meet compliance requirements.

After the retention period ends, information is securely deleted or anonymized using a secure method.

As a user of laki5, you have the following rights regarding your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that information processing be limited in certain cases.
• Withdrawal from Marketing Communications: The right to opt out of receiving promotional emails at any time.
• Right to Complain: The right to raise a complaint about the way we handle your information.

To exercise these rights or for any questions, contact us: [email protected]

The laki5 platform is intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

We conduct an age verification process at registration. If we suspect that a user has created an account using false information, we will be obliged to suspend that account and delete the associated information.

If you believe a minor's information may be held by us, please notify us immediately.

In some cases, data may be processed outside Bangladesh to provide our services, such as for server hosting or technology services. In such cases, we ensure that:

• Adequate protection measures are in place in the country receiving the data.
• Third-party organizations are bound by contractual obligations consistent with our privacy standards.
• Encrypted connections are always used for international transfers.

laki5 reserves the right to revise this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address.
• Displaying a notification on the platform's homepage.
• Changing the "Last Updated" date at the top of this page.

Continued use of the platform after changes are made will be considered your agreement to the updated policy. We therefore recommend reviewing this page regularly.

The laki5 platform may sometimes include services from third-party payment gateways or game content providers. These third-party services are governed by their own privacy policies. laki5 is not responsible for the privacy practices of these third-party organizations.

We recommend that you read their privacy policy before using the relevant service.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

We take every complaint or request with the utmost seriousness and try to resolve it within a reasonable time.